These Terms and Conditions set out the terms under which Lonres.com Limited, a company registered in England and Wales with company registration number 03945780, whose registered office is at Ship House, 35 Battersea Square, London, SW11 3RA (collectively referred to as “LonRes“, “we“, “us” or “our“) operates a website at http://www.lonres.com/ (the “Site“).

By accessing and using the Site you acknowledge that: (a) you have read and understood these Terms and Conditions; (b) you agree to be bound by these Terms and Conditions and to follow them at all times; and (c) you intend for these Terms and Conditions to be the legal equivalent of a signed, written document between us and be equally binding. We recommend that you print a copy of these Terms and Conditions for future reference.

If you do not agree to these Terms and Conditions, you must not use the Site.

These Terms and Conditions refer to the following additional documents, which also apply to your use of the Site:

• Our welcome email sent to you on registration and subscription to the Site (the “Welcome Email“) setting out the relevant services to be provided by us to you (the “Services“), the relevant Subscription Fees (defined below) and the ResCheck Fee (defined below); and
• The subscription price list sent to you with our Welcome Email (the “Subscription Price List“) that sets out the relevant subscription fees payable by you to us for the Services (the “Subscription Fees“).

These Terms and Conditions refer to and include the following additional documents and terms, which also apply to your use of the Site:

• Our privacy policy at https://lonres.com/public/privacy-policy/, which explains how we collect, use and store your personal data (the “Privacy Policy“);
• Our cookie policy at https://lonres.com/public/cookie-notice which sets out information about the cookies on the Site (the “Cookies Policy“);
• Our forum posting guidelines which set out guidelines on discussions on the forum available on the Site (the “Forum Posting Guidelines“);
• Code of Practice for Agents available at https://lonres.com/public/code-of-practice/,which outlines how we conduct our business and describes the relationship between you and us in all matters concerning the use and supply of services and information from us (the “Code of Practice“);
• The terms and conditions applicable to our ResCheck Services available at https://lonres.com/public/services/rescheck/ (the “ResCheck Terms & Conditions”); and
• The application form that you need to fill in pursuant to the ResCheck Terms & Conditions (the “ResCheck Application Form“)

We reserve the right to update and alter these Terms and Conditions at any time without prior notice to you.

In the event that any changes are made, the revised Terms and Conditions shall be posted on the Site immediately and these will be made available to you when you log in to the Site. Please check the latest information posted on the Site to inform yourself of any changes.

Every time you wish to use the Site, please check these Terms and Conditions to ensure you understand the terms that apply at that time.

These Terms and Conditions were most recently updated on 21 May 2025.

1. Description of the Service

LonRes will provide you with access to the Site.

We may update and change the Site from time to time to reflect changes to our Services, our users’ needs and our business priorities.

We will try to give you reasonable notice of any major changes to the Site and/or the Services.

We will inform you before you subscribe to the Services of the charges applicable to you in the Welcome Email and we will supply you with the relevant Subscription Price List that will set out the applicable Subscription Fees.

Additionally, all agents are required to subscribe to our ResCheck Service, our inter agent anti-money laundering (AML) tool available at https://lonres.com/public/services/rescheck/.All agents subscribing to the Services must also subscribe to the ResCheck Service by completing the ResCheck Application Form. The ResCheck Services are charged in addition to the Subscription Fees and the fee payable by you for the ResCheck Service shall be specified in our Welcome Email and shall be paid annually by you pursuant to the ResCheck Terms & Conditions (the “ResCheck Fee”).

2. Registration and Termination

The details provided by you to us on registration are important and must be complete and correct (the “Registration Information“). You must inform us immediately of any changes to your Registration Information in writing.

When you register with the Site you will receive a password and a username. You must treat such information as confidential. You must not disclose it to any third party and must not share your password or username with anyone. As a result, you are fully responsible for all actions and activities that take place under your password and username.

If you think that someone else may know your username or password or has used them without your permission, you must contact us immediately on +44 (0)207 924 6622 or at support@lonres.com.

If we have a reason to think that there is likely to be a breach of security or misuse of the Site, we may change your password and we will tell you as soon as practically possible. LonRes may also terminate your registration at any time immediately at its own discretion if it believes that you have shared your password and username and the Site is being accessed contrary to the provisions set out in this clause 2. Upon such termination, there will be no refund of any Subscription Fees payable.

Your username and password are to be used on a maximum of two electronic devices. You can only be logged into one of those two electronic devices at any given time. If you need to transfer the username and password to another electronic device you may be able to do so, but we reserve the right to lock the account for a security check in such a circumstance. If you need to access the Site from more than two electronic devices, please contact us to discuss how to set this up.

Your registration will become effective from the date on which we notify you of your password and username and you receive your Welcome Email. Access to the Site will run as long as the Subscription Fees are paid or a standing order instruction in respect of the Subscription Fees from you to your bank in favour of LonRes remains in effect or until terminated by us in accordance with these Terms and Conditions.

You may terminate your registration upon giving us a three months’ prior written notice and LonRes may terminate your registration at any time, with or without cause, immediately upon giving written notice to you, subject to clause 11 below (in either case, the ‘Notice Period’).

These Terms and Conditions continue to apply during the Notice Period until the date of termination of your registration and you remain responsible for payment of all Subscription Fees and other charges relating to the Services provided to you during the Notice Period.

In the event of such termination, neither party shall be relieved of any of its obligations incurred prior to such termination. The provisions of clauses 2, 8, 9 and 12 hereof and any accrued rights to payment and remedies for breach of these Terms and Conditions shall survive, in accordance with their terms, the expiration or termination of your registration.

3. Your information

We respect your personal information and comply with all applicable UK data protection legislation and rules currently in force.

We will use any information provided by you to us to constantly monitor and improve the Site and the Services. We will do so in accordance with our Privacy Policy. We may also use such information to send you specific emails or other related messages which, in our opinion, may be of interest to you in accordance with our Privacy Policy.

You undertake that all details which you provide to us for any purpose whatsoever including, without limitation, details relating to payment of fees, payment and delivery of goods or services relating to advertisers and merchants on the Site, information relating to VAT (including VAT number) or other similar tax or taxes and other information will be complete and accurate.

If there are any changes to the details supplied by you to us, it is your responsibility to inform us as soon as possible.

4. Information on the Site

The Site contains information from a number of sources.

Because of the nature of electronic distribution via the internet, we do not promise that the information is accurate, up-to-date or complete.

The information on the Site is only for your general business information and use and is not intended to address your particular requirements.

We are not responsible for websites we link to.

Where the Site contains links to other websites and resources provided by third parties, these are provided for your information only. We have no control over the contents of those sites or resources.

5. Access to the Site

We do not guarantee that access to the Site, or any Content (defined in clause 6 below) on it, will always be available or be uninterrupted and error free. We are not responsible if we are unable to provide access to the Site for any reason.

Your access to the Site may occasionally be restricted to allow for scheduled repairs, maintenance or introduction of new facilities or Services. If this happens, we will attempt to restore the access to the Site as soon as we reasonably can.

We may suspend or withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platforms to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with the Site or any part of it. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site or any other equipment or network connected with the Site. You must not interfere with, damage or disrupt any software used in the provision of the Site or any equipment or network or software owned or used by any third party on which the Site relies in any way. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them and any other information that is requested to be disclosed about you. In the event of such a breach, your right to use the Site will cease immediately.

6. Your use of the Site

You may use the Site for your business purposes only.

You must not use the Site in a way which causes or is likely to cause the Site or the Service to be interrupted, damaged or impaired in any way.

You may retrieve and display pages from the Site and may print off individual pages and may download extracts of any pages from the Site for your business use only. You may store pages in electronic form for your company’s business use only. You may draw the attention of your clients and/or others within your organisation to Content (defined below) in the course of your usual business activities.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any other way other than as permitted by the Site.

If you retain, copy, download, share or repost any part of the Site in breach of these Terms and Conditions, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these Terms and Conditions).

You must not use any available bulletin boards or material or the Site or our Services for illegal purposes or in a way which is offensive, abusive, indecent, defamatory, obscene, annoying or would cause anxiety or is in breach of copyright, trademark or any other rights. We reserve the right to edit or remove content that we become aware of and determine, in our sole opinion, to be harmful, offensive or otherwise in violation of these Terms and Conditions without notice to you.

You acknowledge that all information, data, text, software, sound, photographs, graphics, video, virtual tours, messages and other materials on the Site (the “Content“), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated. This means that you, and not LonRes are entirely responsible for all Content that you upload, post, email or otherwise transmit via the Site and/or the Services (“Your Content”).

You hereby agree to regularly upload a considerable proportion of your live properties for sale and/or lettings to the Site as part of Your Content and keep Your Content up to date at all times.

Our status (and that of any identified contributors) as the authors of Content on the Site must always be acknowledged (except where the Content is user-generated).

You may not distribute, sell, loan, lease or transfer any Content in any manner whatsoever to any other person or entity, including, but not limited to, our competitors without our prior written permission.

You agree to use the Site and our Services in accordance with the Code of Practice. Whenever you make use of a feature that allows you to create Your Content directly on the Site, upload or share Your Content to the Site, or to make contact with other users of the Site, you must comply with these Terms and Conditions, the standards set out in the Code of Practice and the guidelines set out in the Forum Posting Guidelines.

You warrant that Your Content: (a) complies with the standards set out in the Code of Practice; (c) complies with the guidelines set out in the Forum Posting Guidelines; and (c) does not make any false or misleading statements about any real estate properties contrary to the (now repealed) Property Misdescriptions Act 1991. You hereby agree that you are liable to us and indemnify us for any breach of this warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.

You agree not to use the Site or the Services to:

• impersonate any person or entity, including, but not limited to, a LonRes official, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Site or the Services;
• upload, post, email or otherwise transmit:
  1. any Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements);
  2. any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

• any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “spam”, “chain letters” or “pyramid schemes”;

1. any material that contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

• disrupt the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Site or the Services are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges;
• interfere with or disrupt the Site or the Services or servers or networks connected to the Site or the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Site or the Services; and
• intentionally or unintentionally violate any applicable law or regulation including, but not limited to, regulations promulgated by any securities exchange.

You acknowledge that we do not pre-screen Your Content, but that we shall have the right (but not the obligation) in our sole discretion to refuse or move or edit any Content that is available via the Site or the Services.

Without limiting the foregoing, we shall have the right to remove any Content that violates these Terms and Conditions or is otherwise objectionable.

The Site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content whether created by us or submitted to us.

You must at your own expense comply with all laws and regulations applicable to Your Content, as they may change from time to time, including but not limited, to the requirements of The Energy Performance of Buildings (England and Wales) Regulations 2012 and The Consumer Protection from Unfair Trading Regulations 2008 (‘CPRS‘).

In accordance with the CPRS all details, photographs and floor plans have been prepared by the instructed agent and not by us. Such photographs and floor plans are posted on the Site in good faith as a general guide, not as a statement of fact. The details do not constitute part of an offer to let or sell and/or contract for sale or lettings. We have not carried out a survey on any property and the services, appliances and specific fittings have not been tested. We would recommend that if there are any particular points of concern, these should be checked with the instructed agent prior to entering into negotiations on behalf of an applicant or a client.

You acknowledge and agree that we may preserve Content and may also disclose Content:

• for the purpose of properly administering your account in accordance with our standard operating procedures; or
• if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to comply with legal process; or
• to enforce these Terms and Conditions; or
• to respond to claims that any Content violates the rights of third-parties; or
• to protect our rights and/or our property; or
• for personal safety.

You acknowledge that the technical processing and transmission of the Site or the Services, including Your Content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.

It is your responsibility to obtain and maintain the equipment necessary to access and use the Site. It is your responsibility to pay all Wi-Fi, broadband, telephone and other costs associated with accessing the Site or the Services. You are also responsible for making your own backup arrangements.

You must inform us immediately if anyone makes or threatens to make a legal claim against you relating to your use of the Site or Your Content. You must immediately stop the act that is the subject of the legal claim. If we ask you to, you must confirm the details of the claim in writing and co-operate with us in any defence of any such claim at your expense. We reserve the right to forward details to the appropriate regulatory authorities, as well as the courts, if we are asked to do so.

7. No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Site or any services provided via, or in relation to, the Site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Site or any data, Content, information or Services accessed via the same;
• any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes, but is not limited to, patterns, trends and correlations;

The provisions in this clause 7 should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use the Site, or any data published by, or contained in, or accessible via, the Site or any Services provided via, or in relation to, the Site for the purposes of developing, training, fine-tuning or validating any AI system or model without our express written consent.

This clause 7 will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

The Site, its Content and any Services provided in relation to the same are only targeted to, and intended for use by, subscribers located in the United Kingdom and the United Arab Emirates (each, a Permitted Territory). By continuing to access, view or make use of the Site and any related Content and Services, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of the Site and/or any related Content and/or Services.

8. Your Liability

You must compensate us for any damage which we suffer because of: (a) something you have done; or (b) any of Your Content; (c) or your breach of these Terms and Conditions.

You hereby undertake to indemnify LonRes, and its members, employees, directors, agents, and representatives (the “Indemnified Parties”) against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Indemnified Parties to the extent arising from or related to: (a) any breach by you of these Terms and Conditions;  or (b) the negligent performance or non-performance of your obligations under these Terms and Conditions; or (c) any of Your Content; and (d) any breach of any laws, regulations or guidance relating to any information provided by you to us as a result of your subscription to the Site.

9. Our Liability

This clause 9 sets out our entire financial liability (including but not limited to any liability for the acts or omissions of our employees, agents, third party service providers, other Site users) to you in respect of: (a) any breach of these Terms and Conditions; (b) any use made by you of the Services and the Site or any part of them; and (c) any representation, statement or tortious act or omission (whether negligent or otherwise) arising under or in connection with these Terms and Conditions.

Except as expressly and specifically provided in these Terms and Conditions, you assume sole responsibility for results obtained from the use of the Services and the Site by you, and for conclusions drawn from such use. We shall have no liability for any damage caused by errors or omissions in any information, instructions or documentation provided by you or other Site users in connection with the Services.

We provide access to the Site or the Services without any guarantees or warranties. Whilst we try to ensure that the Content is correct, we are not responsible if it is not correct. We do not guarantee or represent that any information, Content, advertisements or any other website which you may access through the Site are accurate or reliable or that it meets your requirements. The Content is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the Content is accurate, complete or up to date.

We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.

Any material downloaded or otherwise obtained through the use of the Site or the Services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Except as expressly and specifically provided in these Terms and Conditions, all warranties, representations, conditions and other terms implied by statute or common law that may apply to the Site, the Services or any Content are, to the fullest extent permitted by law, excluded from these Terms and Conditions.

We do not accept responsibility for any defects which may exist, or for any costs, or any consequences arising from your use of, or inability to access the Site.

In no event shall we be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• any special, indirect, incidental or consequential damages, or
• use of, or inability to use, the Site; or
• use of or reliance on any Content; or
• any loss of profits, sales, business, loss of revenues, loss of opportunities, loss of data, loss of use, damages or cost of procurement of substitute goods or services; or
• business interruption; or
• loss of anticipated savings; or
• loss of business opportunity, goodwill or reputation; or
• depletion of goodwill;

or similar losses; or pure economic loss; in each case arising out of these Terms and Conditions or the provision of the Site, the Services, or the Content, even if we have been advised of the possibility of such damages.

We do not accept any responsibility or liability for enabling you to link to any other website, or for the contents of any other website, whether one from which you may have been linked or to which you may link from the Site, or for any consequence of your acting upon the contents of such website.

We do not accept any liability for your dealings or contracts via the Site with suppliers of goods or services, or your customers, or any other third party.

We do not accept any liability (whether in contract, tort or otherwise) for any acts or omissions resulting from your decision or opinion formed on the basis of your use of the Site or the Services, except for any liability caused by our negligence for death or personal injury.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these Terms and Conditions excludes our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Terms and Conditions shall be limited to the Subscription Fee paid during the 12 months preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.

• Events beyond your or our control

Neither of us shall be liable to the other for any delay or failure to comply with our respective obligations under these Terms and Conditions if the delay or failure arises from any course which is beyond our reasonable control, including (without limitation) any:

• act of God, flood, drought, earthquake or other natural disaster;
• pandemic or epidemic;
• terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
• nuclear, chemical or biological contamination or sonic boom;
• any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
• collapse of buildings, fire, explosion or accident;
• any labour or trade dispute, strikes, industrial action or lockouts (other than by the staff of the party seeking to rely on this clause;
• interruption or failure of utility service; and
• acts of other internet service providers or non-availability or malfunctioning of a telecommunications or broadcast or other network system or service.

If the period of delay or non-performance continues for 60 days, the party not affected may terminate these Terms and Conditions by giving not less than 30 days’ written notice to the affected party.

11. Suspension or termination of our service

We may suspend, restrict, reduce or terminate the Site or the Services to you immediately if you breach any of these Terms and Conditions and in such event we will not be liable to refund any Subscription Fees, the ResCheck Fees and/or other fees paid by you for any Services.

12. Intellectual Property

All the rights in the designs of the Site and any Content sent by us via email, fax, mobile phone, handheld computer or other device are owned by or licensed to us. Except as permitted under clause 6 of these Terms and Conditions, you may not copy, reproduce, modify, distribute, republish, display, post or transmit any part of the Site or the Content without our permission.

We are the owner or the licensee of all intellectual property rights in: (a) the Site; (b) the designs of the Site; and (c) the Content, including, but not limited to historical property data / reports available from the Site; (together the “Works”). These Works are protected by copyright laws and treaties around the world. All such rights are reserved.

We hereby grant you a non-exclusive, royalty-free, non-transferable licence to use, reproduce, distribute, prepare derivative works of, and display the Works in the course of your usual business activities pursuant to these Terms and Conditions and for the sole purpose of carrying out your business activities and only for your legitimate business needs.

We will consider Your Content to be non-confidential and not protected by any trade mark, patent or copyright (“non-proprietary”), that is, in the public domain. You own Your Content. When you upload Your Content to the Site, you grant us, our partners and advertisers and any other users of the Site, a worldwide, non-exclusive, royalty-free, transferable licence to use, store, copy, reproduce, distribute, prepare derivative works of, display Your Content in connection with the Services and across different media for the purpose of promoting the Site or the Services and for the purpose of ensuring the functionality of the Site.

We also have the right to disclose your identity to anyone who is claiming that any of Your Content violates their intellectual property rights or their right to privacy.

13. Communications

Any communication from us to you may be sent electronically to the email address provided by you to us and shall be deemed to be received by you on transmission by us, unless we receive notice by return email to the effect that such email address does not exist or the email is otherwise undeliverable in which case we may cancel your subscription.

14. General

No person who is not a party to these Terms and Conditions shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

These Terms and Conditions are governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions.